71 4th Street, Houghton Estate, Johannesburg
+27 74 034 1746
info@stillhome.co.za

FAQs

How does Care Share work?

Care Share is for monthly care and offers convenience. Up to three family members share one plan in any split they agree, with no minimum, and each pays their own part by card, from wherever they live. Everyone gets the same statement, so everybody knows what they’ve paid. How Care…
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How does payment work?

You pay by card, and family abroad can pay too, from wherever they live. Card fees are included, and your card is charged before care starts. It’s one flat rate every day, with no weekend or public holiday premium. Visits start from R750, and monthly care from R18,490 a month.…
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What is the Care Coordination fee?

It pays for the work that goes into finding the right Care Partner for your family, and keeping care running well. The fee is already included in every price you see, so it is never added on top. At checkout, your total is shown in two parts: the Care Service…
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Where do you work?

Johannesburg and surrounding areas, including Midrand. We are continuously expanding our areas of operation in South Africa. If you live elsewhere, WhatsApp us to ask about your area.
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How do I start?

Tell us about your family member in a short form and book a free 15-minute call. After the call, we introduce Care Partners who match their needs, and you choose. Care Partners help with daily living and let you know about any changes. They don’t provide clinical care and they…
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What are Care Notes?

Care Notes are a summary we email your family every day, written from what your Care Partner observed during each shift. They help you see trends, and you can share them with your doctor if you choose. Care Notes are shaped with input from leading family doctors and built on…
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How do you vet Care Partners?

Every Care Partner is vetted and holds an occupational certificate in home-based care or in frail and elderly care. We hold multiple references for every single Care Partner.
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What do Care Partners do?

Care Partners help with daily living: personal care, moving about the house, meals, company, light housekeeping and medication reminders. They give your loved one the care and warmth a family member would, and they write down what they see. They don’t provide clinical care or make diagnoses. We didn’t want…
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